Help and policies
In plain words: what you get, what it costs, and what happens if something goes wrong.
Good to know
How much is it?
₹199 for your first song, for the first 10,000 customers. Then ₹399. GST is included in both.
Paying from outside India? $4.99 at launch, then $9.99.
The counter is real: the places you see are the places left.
Do I have to sing or record anything?
Not at all. You tell the story and approve the lyrics. Writing, singing and music are all on us.
What if I don’t like the lyrics?
Tap any line to change it, or ask for “Different words” to get 2 fresh drafts.
If you don’t approve within 7 days, we make the song with the lyrics as written.
After delivery you get one free remake within 7 days: a new mood, voice or name spelling.
Can I get a refund?
There are no refunds for a change of mind, because every song is made just for you and you approve the lyrics first.
If we fail, you get a full refund automatically: payment taken but no order created, a duplicate payment, no lyrics within 24 hours, no usable version within 24 hours of approval, or an order we stopped by our own error.
If only one version works, you get it plus a remake credit. Refunds go back to the original payment method on RBI timelines, with a GST credit note.
Is it made with AI?
Yes. Dhunzo writes and sings songs with the help of AI, and every gift page clearly says “Made with AI”.
If lyrics run late, a human songwriter finishes them. We never imitate a singer’s voice or copy a film song.
Which languages can songs be in?
Live now: Hindi, Hinglish, English.
On the waitlist: Punjabi, Marathi, Gujarati, Bengali, Tamil, Telugu, Kannada, Malayalam, Odia, Bhojpuri. We’ll tell you on WhatsApp the day your language goes live.
What happens to my story?
Your story, lyrics and recordings are deleted on day 15. Both MP3s reach your WhatsApp before that, so the song stays with you.
The music video is made on your phone; photos are never uploaded. We don’t sell your data.
What does the person receiving it have to do?
Nothing. They get a ticket link. The curtain opens and the song plays with its lyrics. No login.
Who runs Dhunzo?
Dhunzo (धुनzo, dhunzo.com) is a brand of Nexivara, based in Jaipur, Rajasthan, India. Nexivara collects payment and issues a GST invoice with every order (GSTIN 08AWPPB6630G2ZH).
Grievance officer: Karan Bindal, +91 96363 69360.
Order policies in plain words
- What starts at payment: we write the lyrics, you approve them (with any edits), and we sing and produce two versions.
- If you don’t approve within 7 days, we make the song with the lyrics as written.
- One free remake within 7 days of delivery.
- No refunds for a change of mind, for not liking the song after the remake, for mistakes in a story or lyrics you approved, for missing the 15-day window, or for the recipient’s reaction.
- Automatic full refund when we fail: payment taken but no order created, a duplicate payment, no lyrics within 24 hours, no usable version within 24 hours of approval, or an order we stopped by our own error. If only one version works, you get it plus a remake credit. Refunds go to the original payment method on RBI timelines, with a GST credit note.
- Content is deleted after 15 days. An evidence record (terms, approval, delivery logs, invoice) is kept for 18 months for disputes.
- Complaints are acknowledged within 48 hours and resolved within a month.
Talk to us
Keep your order code handy (like DZ-447123). Message us on WhatsApp, or use the grievance form.
Grievance officer: Karan Bindal, +91 96363 69360