Refund policy
In plain words: no refunds for a change of mind, and a full refund automatically when we fail. The same policy is shown next to the pay button, in your receipt and on Help.
What starts at payment
We write the lyrics, you approve them (with any edits), and we sing and produce two versions.
If you don’t approve within 7 days, we make the song with the lyrics as written.
One free remake
One free remake within 7 days of delivery: a new mood, voice or name spelling, with the same lyrics. An order that was auto-approved may also change the lyrics once. A remake brings a new pair and a fresh 15-day clock.
No refunds for
- A change of mind
- Not liking the song after the remake
- Mistakes in a story or lyrics you approved
- Missing the 15-day window
- The recipient’s reaction
Automatic outcomes when we fail
- Payment taken but no order created: full refund
- A duplicate payment: full refund
- No lyrics within 24 hours: full refund
- No usable version within 24 hours of approval: full refund
- An order we stopped by our own error: full refund
- Only one version works: that version plus a remake credit
How refunds are paid
Refunds go back to the original payment method on RBI timelines, with a GST credit note. You don’t need to ask.
Download window
After 15 days the songs, lyrics and story are deleted. An evidence record (terms accepted, lyric approval, delivery logs, invoice) is kept for 18 months for disputes, and a legal hold pauses deletion when needed.
Something wrong?
Grievance officer: Karan Bindal, +91 96363 69360. Complaints are acknowledged within 48 hours and resolved within a month. Use the form at dhunzo.com/grievance.